Location: Dublin 12
Department: IT Services
Reports To: Service Desk Manager / Technical Lead
Employment Type: Full-Time

About Us

We are a dynamic Managed Service Provider (MSP) focused on delivering exceptional IT support and solutions built around Microsoft technologies. Our clients range from small businesses to mid-sized enterprises, and we pride ourselves on proactive service, technical excellence, and a collaborative team culture.

Role Overview

As a Level 2 IT Technician, you will be responsible for handling escalated technical issues, supporting Microsoft-based environments, and ensuring client satisfaction through timely and effective problem resolution. You’ll work closely with Level 1 technicians, senior engineers, and account managers to deliver high-quality support and contribute to continuous service improvement.

Key Responsibilities

• Provide remote and on-site support for escalated technical issues.
• Troubleshoot and resolve problems related to:
• Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
• Windows Server (AD, DNS, DHCP, Group Policy)
• Azure Active Directory and Intune
• Microsoft Endpoint Manager
• Windows 10/11 desktop environments
• Assist with onboarding/offboarding processes and user provisioning.
• Monitor and maintain client systems using RMM tools.
• Document work in the ticketing system with clear, concise notes.
• Collaborate with Level 1 technicians to mentor and guide them.
• Participate in project deployments and migrations.
• Escalate complex issues to Level 3 engineers when necessary.

Required Skills & Qualifications

• 2–4 years of experience in IT support within an MSP environment.
• Strong knowledge of Microsoft 365 and Windows Server environments.
• Experience with Azure AD, Intune, and endpoint management.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Azure ) are a plus.

Preferred Attributes

• Customer-focused mindset with a proactive approach.
• Strong documentation and organizational skills.
• A willingness to learn and grow within a fast-paced environment.
• Experience with PSA/RMM tools like ConnectWise, Autotask, or NinjaOne.

Benefits

• Competitive salary and performance bonuses
• Flexible working arrangements
• Company Pension
• Death in Service benefit
• Income Protection
• Collaborative and supportive team culture
• Professional development and certification support

Location: Ireland (Hybrid/Remote options available)
Department: Technical Services / Projects
Reports to: Head of Professional Services
Employment Type: Full-Time

About the Role

We are seeking a highly skilled and motivated Level 3 IT Technician with a track record in project delivery to join our growing MSP team. This role is focused on delivering complex IT projects across Microsoft Azure, Intune, and network infrastructure for a diverse client base. The right candidate work closely with clients, project managers, and internal teams to scope, design, implement, and support cutting-edge solutions.

Key Responsibilities

• Project Delivery
• Lead and implement Azure migrations, hybrid cloud setups, DR Solutions and infrastructure deployments.
• Design and deploy Microsoft Intune environments including device compliance, app deployment, and endpoint security.
• Deliver network infrastructure projects including firewalls, switches, VPNs, and Wi-Fi solutions.
• Collaborate with clients to understand business requirements and translate them
  into technical solutions.
• Technical Leadership
• Act as a senior escalation point for technical issues during project delivery.
• Provide mentorship and guidance to Level 1 and Level 2 technicians.
• Document solutions, configurations, and procedures for internal and client use.
• Client Engagement
• To participate in pre-sales technical scoping and solution design.
• Communicate effectively with clients to ensure satisfaction and clarity throughout
  the project lifecycle.
• Provide post-project support and handover documentation.

Required Skills & Experience

• Technical Expertise
• Proven experience delivering Microsoft Azure projects (VMs, networking, identity,
  storage).
• Strong knowledge of Microsoft Intune and Endpoint Manager.
• Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls).
• Experience with Microsoft 365, Active Directory, and Windows Server environments.
• ISO27001 familiarity an advantage
• Certifications (Preferred but not mandatory)
• Microsoft Certified: Azure Administrator Associate / Azure Solutions Architect
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA Network+ / Cisco CCNA
• Professional Skills
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation abilities are essential.
• Ability to work independently and manage multiple projects simultaneously.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• Flexible working arrangements (remote/hybrid).
• A collaborative and supportive team environment.
• Exposure to a wide range of technologies and industries.
• Company Pension
• Death in Service Benefit
• Income Protection Benefit