Location: Ireland (Hybrid/Remote options available)
Department: Technical Services / Projects
Reports to: Head of Professional Services
Employment Type: Full-Time

About the Role

We are seeking a highly skilled and motivated Level 3 IT Technician with a track record in project delivery to join our growing MSP team. This role is focused on delivering complex IT projects across Microsoft Azure, Intune, and network infrastructure for a diverse client base. The right candidate work closely with clients, project managers, and internal teams to scope, design, implement, and support cutting-edge solutions.

Key Responsibilities

• Project Delivery
• Lead and implement Azure migrations, hybrid cloud setups, DR Solutions and infrastructure deployments.
• Design and deploy Microsoft Intune environments including device compliance, app deployment, and endpoint security.
• Deliver network infrastructure projects including firewalls, switches, VPNs, and Wi-Fi solutions.
• Collaborate with clients to understand business requirements and translate them
  into technical solutions.
• Technical Leadership
• Act as a senior escalation point for technical issues during project delivery.
• Provide mentorship and guidance to Level 1 and Level 2 technicians.
• Document solutions, configurations, and procedures for internal and client use.
• Client Engagement
• To participate in pre-sales technical scoping and solution design.
• Communicate effectively with clients to ensure satisfaction and clarity throughout
  the project lifecycle.
• Provide post-project support and handover documentation.

Required Skills & Experience

• Technical Expertise
• Proven experience delivering Microsoft Azure projects (VMs, networking, identity,
  storage).
• Strong knowledge of Microsoft Intune and Endpoint Manager.
• Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls).
• Experience with Microsoft 365, Active Directory, and Windows Server environments.
• ISO27001 familiarity an advantage
• Certifications (Preferred but not mandatory)
• Microsoft Certified: Azure Administrator Associate / Azure Solutions Architect
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA Network+ / Cisco CCNA
• Professional Skills
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation abilities are essential.
• Ability to work independently and manage multiple projects simultaneously.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• Flexible working arrangements (remote/hybrid).
• A collaborative and supportive team environment.
• Exposure to a wide range of technologies and industries.
• Company Pension
• Death in Service Benefit
• Income Protection Benefit

Location: Ireland 
Employment Type: Full-Time

About Arbelos

Arbelos is a growing Irish managed IT services provider delivering IT support, cybersecurity,
cloud solutions, professional services and strategic technology guidance to our clients.
We are looking for an experienced Technical Account Manager to become the primary
relationship owner for a portfolio of clients. This is a client-facing role that combines
relationship management, technical understanding and strategic planning.

The Role

As Technical Account Manager, you will act as the main point of contact between our
clients’ senior management teams and Arbelos.

You will build trusted relationships with key stakeholders, develop a strong understanding
of each client’s business and ensure their technology services continue to support their
operational and strategic objectives.

Working closely with our Service Desk, Centralised Services, Professional Services and
vCIO teams, you will coordinate the client relationship, identify risks and improvement
opportunities, and ensure agreed actions are delivered.

Key Responsibilities

• Act as the primary Arbelos contact for senior management and key stakeholders
  within assigned client organisations.
• Build strong, long-term relationships and become a trusted technology adviser to
  each client.
• Develop a detailed understanding of each client’s business, priorities, technology
  environment and future plans.
• Hold regular client review meetings and ensure that actions, risks and
  recommendations are clearly documented and followed through.
• Review the client’s IT environment against Arbelos standards and agreed technology best practices.
• Identify technical risks, recurring service issues, lifecycle concerns and
  opportunities for improvement.
• Work with the vCIO to develop strategic technology roadmaps, budgets and
  improvement plans.
• Coordinate internally with the Service Desk, Centralised Services, Professional
• Services and other Arbelos teams. Ensure clients receive clear and timely updates on significant incidents, projects,
  risks and service matters.
• Monitor service performance, client satisfaction and outstanding actions.
• Manage client expectations and ensure that commitments made by Arbelos are
  realistic, documented and delivered.
• Support the renewal, review and development of managed service agreements.
• Identify opportunities where additional Arbelos services could deliver genuine
  business value to the client.
• Escalate service, relationship or commercial concerns before they become
  significant issues.
• Maintain accurate client records, meeting notes, action plans and relationship
  information.

Experience and Qualifications

The successful candidate should have:

• At least two to three years’ experience in a Technical Account Manager, IT Account
• Manager, Customer Success Manager, Service Delivery Manager or similar client- facing technology role.
• Experience working within a managed service provider or outsourced IT
  environment is highly desirable.
• A good understanding of managed IT services, Microsoft 365, cloud technologies, cybersecurity, networks, infrastructure and end-user support.
• Experience communicating with business owners, directors and senior
  management.
• The ability to translate technical risks and recommendations into clear business
  language.
• Experience conducting client review meetings and managing actions across
  multiple internal teams.
• Strong relationship management, organisation and problem-solving skills.
• Excellent written and verbal communication skills.
• The ability to manage several client relationships and competing priorities at the same time.
• A commercially aware and customer-focused approach.

The Ideal Candidate

You will be a confident and professional communicator who enjoys working with both
senior business leaders and technical teams. You will take ownership of client outcomes,
follow through on commitments and be comfortable addressing difficult issues when
necessary.

You do not need to be the engineer responsible for resolving every technical problem.
However, you must have enough technical knowledge to understand the client’s
environment, ask the right questions, identify risks and coordinate the appropriate Arbelos
resources.

You will be proactive rather than reactive, with a genuine interest in helping clients use
technology to improve security, productivity and business performance.

What Success Looks Like

Success in this role will be measured through:

• Strong client relationships and high levels of client satisfaction.
• Consistent completion of client meetings and agreed follow-up actions.
• Improved alignment between client environments and Arbelos technology
  standards.
• Clear and current technology roadmaps for assigned clients.
• Effective coordination and communication between clients and Arbelos teams.
• Strong client retention and successful contract renewals.
• Early identification and management of technical, service and relationship risks.

How to Apply

If you are an experienced Technical Account Manager who enjoys building trusted client
relationships and helping businesses get greater value from technology, we would like to
hear from you.

Please submit your CV together with a short introduction outlining your relevant experience
and why you would be a good fit for Arbelos.